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Holiday Hours

Holiday Hours Thanksgiving Day we will be closed and we will reopen with normal business hours on Friday. Christmas Eve, closing at 5:00 pm. Christmas Day we will be closed and we will reopen with normal business hours on December 26th. New Year's Eve we will be closing ea

How do I see my available rewards?

How do I see my available rewards? Check the back of your Perks card to view your available rewards. You can also see any rewards in your account when you check in at the restaurant counter or at a kiosk. Badge achievement rewards are sent via text and email and can be downloaded to your mobile wall

What are your restaurant's hours of operation?

What are your restaurant's hours of operation? Most of our restaurants are open from 10:30am - 10pm but do vary by location. Please select your desired location for its hours here : www.portillos.com/locations Our Restaurants

Which locations have inside dining?

Which locations have inside dining? All of our restaurant locations, except Joliet, IL., offers inside dining. Our Restaurants

How do I redeem rewards?

How do I redeem rewards? Simply scan your Perks card or badge achievement offer at the register, kiosk, or drive thru. Your available rewards will appear for you to select and redeem. If redeeming online, make sure you are logged in and your available rewards will appear on the checkout page. Portil

Where do I see my badge progress?

Where do I see my badge progress? You can track your badge progress by viewing the back of your Perks card. Open your mobile wallet, click your Portillo’s Perks card, and tap the 3 dots in the top right corner to view the back. Portillos Perks

Do all of your locations look the same?

Do all of your locations look the same? No, that’s what makes Portillo's so special! All of our locations are different, some of our themes are Diner, Prohibition, 70's, Chicago and Garage check them all out! Our Restaurants

Does Portillo's franchise?

Does Portillo's franchise? We love that you're a fan of Portillo's! However, all of our restaurants are managed by Portillo's - we do not franchise. Our Restaurants

When did Portillo's open?

When did Portillo's open? We opened our first location in 1963 in Villa Park, IL. Want to learn more about our history, check it out here: https://www.portillos.com/our-history/ Our Restaurants

Who are the people you have on the walls?

Who are the people you have on the walls? These are a few of our famous friends! Our Restaurants

Do you have any locations outside of the Chicago area?

Do you have any locations outside of the Chicago area? Yes! We currently have restaurants in 9 others states - California, Florida, Arizona, Wisconsin, Michigan, Indiana, Iowa and Minnesota and Texas. Our Restaurants

I wanted to purchase an item that was hanging in one of your locations, can I?

I wanted to purchase an item that was hanging in one of your locations, can I? Sorry, we don't sell any of the items that are on our walls. Everything you see in our locations was carefully picked out for each location. Our Restaurants