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Can I add protein to a mostaccioli/pasta tray?

Can I add protein to a mostaccioli/pasta tray? Yes, you can add protein to any catering pasta dish.  Catering

Can you do a delivery with (3) part shifts/ early 3 a.m.-5 a.m. shift?

Can you do a delivery with (3) part shifts/ early 3 a.m.-5 a.m. shift? Our delivery spots do fill up quickly and we suggest you order as early as possible.   Deliveries are based upon distance and driver availability. Order setup is subject to driver availability and may incur additional fees.&

Can I customize a salad for a group?

Can I customize a salad for a group? Yes, you can request items to be removed or left on the side for our salads.  Catering

Does the catering salads come with bread?

Does the catering salads come with bread? No, the catering salads do not come with bread.   Catering

Do you have Boxed lunches?

Do you have Boxed lunches? We do offer fast packs which are pre-made sandwiches.  Catering

Do you have and cookies or dessert bar trays?

Do you have and cookies or dessert bar trays? We do not offer cookies or dessert bar trays at this time. Catering

The recipient of the package I sent did not receive the "Gift Message" that I entered.

The recipient of the package I sent did not receive the "Gift Message" that I entered. The Gift Message is located on the FedEx Shipping Label that was affixed to the outside of the box containing the food at the bottom. Shipping

I ordered this as a gift and the recipient refused the delivery.

I ordered this as a gift and the recipient refused the delivery. Since the item is perishable, we are unable to re-ship or refund. Please let the recipient know that a gift is being sent their way before the scheduled date of delivery.  Shipping

How do I check my delivery status?

How do I check my delivery status? You will receive an email with the tracking number for FedEx in it, simply go to FedEx.com and track the package. If you don’t have your tracking number you can find it by visiting  https://www.portillos.com/tracking/ Shipping

The recipient of the package I sent did not receive the "Gift Message" that I entered

The recipient of the package I sent did not receive the "Gift Message" that I entered The gift message is located on the FedEx Shipping Label that was affixed to the box containing the food.  Shipping

My code isn't working to take the survey

My code isn't working to take the survey If you are taking the survey within 7 days of purchase please check your code was entered correctly. If you are taking the survey after 7 days of purchase sorry the code is not valid to take the survey any longer.  Fry Survey

I am not able to take the survey

I am not able to take the survey There is a 7-day window of time to take the survey after your visit.  Fry Survey

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