I cooked the food and it didn't taste as good. We apologize that you were not happy with the way your food tasted. We are unable to refund cooked product. Please make sure to follow the heating instructions accordingly. Shipping
Why don’t you ship with dry ice? We have found that the freezer packs do a nice job keeping the product fresh and won't freeze our fresh produce like dry ice would. Shipping
When ordering a standard box, may items be substituted? We do apologize but we are unable to modify or provide substitutions for any items in our packages. Shipping
Why can't a box be paid for at the restaurant? To maintain our quality of service, our restaurant staff focuses on serving food for immediate consumption and are not trained on all of the issues involved in shipping food products. Our shipping department is a separate operating division create
Why can’t we purchase other Portillo's food items to be shipped? We continue to look at adding and testing items to be shipped all year. When an item has been completely tested it will be added to our shipping selections. Shipping
Do you offer wholesale prices? No, we do not offer discounts on our product. Shipping
Do you still ship your ribs? Sorry, no we do not ship our ribs. Shipping
Can I do premade sandwiches? Yes, We offer our individually wrapped Fast Pack Sandwiches, in quantities of 8, here for a quick grab and go experience. Catering
How do I pre-order / order Catering? You can order catering here or give us a call at 866-YUM-BEEF. Catering
Do you provide or sell service items? Most of our items do come with serving utensils. We do offer them ala carte if you would like to purchase additional. They can be found under our service items category here . Catering
How do I know how much to order? Our portions can be found on our menu . We are happy to help you with portioning for your event. Give us a call at 866-YUM-BEEF for your quote today. Catering
Why do your Chocolate Eclair Cake and Italian Strawberry Shortcake need 24 notice?? Just like our Famous Chocolate cakes, our skilled team members will create from scratch your Chocolate Eclair Cake or Italian Strawberry Shortcake. Our secret recipe requires time to create and set for your event, so