Why was the line/wait-time so long when there are only a few items on the menu? We have a condensed kitchen which can only produce so much food at one time and accommodates only a few team members. We guarantee that our team members are working hard to get your order made as fast as they can.
The recipient of the package I sent did not receive the "Gift Message" that I entered. The Gift Message is located on the FedEx Shipping Label that was affixed to the outside of the box containing the food at the bottom. Shipping
I ordered this as a gift and the recipient refused the delivery. Since the item is perishable, we are unable to re-ship or refund. Please let the recipient know that a gift is being sent their way before the scheduled date of delivery. Shipping
I see the Beef Bus® is coming to my city, how do I get it to my location or event? We already have a set schedule once a location is published, but you are welcome to request the Beef Bus ® for your event here , and someone from our catering team will reach out to you. Beef Bus® Food Truck
When is the Beef Bus® going to Peach Tree, GA? After the polling ended, we hit unforeseen local & state roadblocks preventing us from coming to Georgia. We would love to get the Beef Bus ® to Peach Tree City one day. Unfortunately, there are currently too many permitting conditions that we c
How do I check my delivery status? You will receive an email with the tracking number for FedEx in it, simply go to FedEx.com and track the package. If you don’t have your tracking number you can find it by visiting https://www.portillos.com/tracking/ Shipping
The recipient of the package I sent did not receive the "Gift Message" that I entered The gift message is located on the FedEx Shipping Label that was affixed to the box containing the food. Shipping
What is Portillo's Perks? Portillo's Perks is our reward program that lets you earn and redeem delicious perks. Every visit brings you closer to exclusive rewards, badges, and surprise offers. Portillos Perks
What do I get? As a new member, you’ll get a free large fry for signing up, earn special badges for your visits, free cake on your birthday, and surprise offers throughout the year! Portillos Perks
How do I become a Portillo’s Perk member? Joining is easy! Sign up at portillos.com/perks and add the Perks card to your mobile wallet Portillos Perks
Where do I see my badges? Once you earn a badge, it will appear on the front of your Portillo's Perks card in your mobile wallet. Portillos Perks
Where do I see my badge progress? You can track your badge progress by viewing the back of your Perks card. Open your mobile wallet, click your Portillo’s Perks card, and tap the 3 dots in the top right corner to view the back. Portillos Perks