Search Results | Portillo's
Food Bag Order Online

Search Results

Search Results
Previous 3 4 5 6 7 Next Page 5 of 9

I cooked the food and it didn't taste as good.

I cooked the food and it didn't taste as good. We apologize that you were not happy with the way your food tasted. We are unable to refund cooked product. Please make sure to follow the heating instructions accordingly. Shipping

Why don’t you ship with dry ice?

Why don’t you ship with dry ice? We have found that the freezer packs do a nice job keeping the product fresh and won't freeze our fresh produce like dry ice would.  Shipping

When ordering a standard box, may items be substituted?

When ordering a standard box, may items be substituted? We do apologize but we are unable to modify or provide substitutions for any items in our packages.  Shipping

Why can't a box be paid for at the restaurant?

Why can't a box be paid for at the restaurant? To maintain our quality of service, our restaurant staff focuses on serving food for immediate consumption and are not trained on all of the issues involved in shipping food products.  Our shipping department is a separate operating division create

What time can I have the night wedding package delivered?

What time can I have the night wedding package delivered? The order must be within the delivery zone and delivered between 9pm-10:30pm Mon-Sun. Subject to availability. Late Night Wedding Catering

Where is the cheese sauce fountain available?

Where is the cheese sauce fountain available? To order this package, your event must be in the Chicagoland Illinois area and in our restaurant delivery range. Subject to availability. Late Night Wedding Catering

Who delivers the late night bites?

Who delivers the late night bites? Our skilled Catering Coordinator will deliver and set up your late night bites order.  Late Night Wedding Catering

How far in advance can I book the late night wedding catering page?

How far in advance can I book the late night wedding catering page? You must book 60 days in advance of your event date with a member of the Portillo's team via phone by calling 866-986-2333 and selecting option 3. Subject to availability.  Late Night Wedding Catering

Is the fountain always available?

Is the fountain always available? No, the fountain is subject to availability. Please call our Catering Team at 866-YUM-BEEF (866-986-2333) and select option 3 to learn more.  Late Night Wedding Catering

Does my event venue need to allow outside vendors?

Does my event venue need to allow outside vendors? Yes. Subject to approval from venue.  Late Night Wedding Catering

Do I have to order exactly what is shown in the package online?

Do I have to order exactly what is shown in the package online? Portillo's has the ability to customize these orders to the amount of guests your expecting and what food items you'd like to serve. Late Night Wedding Catering

How much is the cheese sauce fountain?

How much is the cheese sauce fountain? The cheese sauce fountain costs $250. We recommend it only runs for one hour at your event.  Late Night Wedding Catering

Previous 3 4 5 6 7 Next Page 5 of 9
Close