Search Results

What service do you use to deliver?

What service do you use to deliver? If you place your order directly with Portillo's, our delivery is serviced by Door Dash. Delivery

I am a Door Dasher and had an issue with delivery

I am a Door Dasher and had an issue with delivery Please reach out to Door Dash driver support. Delivery

What is your delivery zone?

What is your delivery zone? The delivery range varies by location. To see if we deliver to your specific location, check out our app or click here to enter your address. Delivery

Why can’t we purchase other Portillo's food items to be shipped?

Why can’t we purchase other Portillo's food items to be shipped? We continue to look at adding and testing items to be shipped all year. When an item has been completely tested it will be added to our shipping selections. Shipping

Do you offer wholesale prices?

Do you offer wholesale prices? No, we do not offer discounts on our product. Shipping

Do you still ship your ribs?

Do you still ship your ribs? Sorry, no we do not ship our ribs. Shipping

Does Portillo's accept donation requests?

Does Portillo's accept donation requests? Due to the high volume of donation requests we receive, all requests are considered on a first come basis, and according to allocation for various areas. All requests must be submitted two weeks in advance at www.portillos.com/good/ . Fundraisers and D

Does Portillo's promote fundraiser nights for the host organizations?

Does Portillo's promote fundraiser nights for the host organizations? No, we do not. Promoting the fundraiser is up to the organizer. Fundraisers and Donations

Can I host a fundraiser at more than one location on the same date?

Can I host a fundraiser at more than one location on the same date? Yes you can. However, you must submit a request for each location on the desired date and each location must reach $200 in sales to receive a giveback check from that location. Fundraisers and Donations

How do I know if the date I'm interested in is available?

How do I know if the date I'm interested in is available? Once you select your preferred location from the drop down menu on the request form, click on the date selector. If the date is unavailable it will be marked out with a red "X". Fundraisers and Donations

I emailed/mailed/faxed/left a voice mail requesting a fundraiser night or donation and haven't heard back, how do I know if my request was received or accepted?

I emailed/mailed/faxed/left a voice mail requesting a fundraiser night or donation and haven't heard back, how do I know if my request was received or accepted? We only accept requests made at w ww.portillos.com/good/ . Requests made any other way will not be answered or accepted. Fundraisers and Do

How do we know how much money we raised at our fundraiser?

How do we know how much money we raised at our fundraiser? An automated email will be sent to the original fundraiser organizer the afternoon after the fundraiser with your results. Fundraisers and Donations