Search Results

How do I prep the fountain?

How do I prep the fountain? Our team will set up the fountain. The Fountain must be pre-heated 5-7 minutes before pouring cheese sauce. We will need to have a flat surface that is located next to a plug. We do not recommend using extension cords. Once the cheese sauce is poured into bottom basin, th

Why can’t we purchase other Portillo's food items to be shipped?

Why can’t we purchase other Portillo's food items to be shipped? We continue to look at adding and testing items to be shipped all year. When an item has been completely tested it will be added to our shipping selections. Shipping

Do you offer wholesale prices?

Do you offer wholesale prices? No, we do not offer discounts on our product. Shipping

Do you still ship your ribs?

Do you still ship your ribs? Sorry, no we do not ship our ribs. Shipping

How do I add more cheese sauce

How do I add more cheese sauce Should more cheese sauce need to be added after the driver has left, more can be poured from the package into the basin. Caution: Do not overfill the basin. Late Night Wedding Catering

Can I order the Late night delivery without the Fountain?

Can I order the Late night delivery without the Fountain? Yes, of course. Please call our Catering Team at 866-YUM-BEEF (866-986-2333) and select option 3 to learn more. Late Night Wedding Catering

The recipient of the package I sent did not receive the "Gift Message" that I entered.

The recipient of the package I sent did not receive the "Gift Message" that I entered. The Gift Message is located on the FedEx Shipping Label that was affixed to the outside of the box containing the food at the bottom. Shipping

I ordered this as a gift and the recipient refused the delivery.

I ordered this as a gift and the recipient refused the delivery. Since the item is perishable, we are unable to re-ship or refund. Please let the recipient know that a gift is being sent their way before the scheduled date of delivery. Shipping

When will the Lemon cake be available?

When will the Lemon cake be available? Lemon Cakes, Lemon Cake Shakes and Strawberry Lemon Cake Shakes are available from April 1, 2025 - August 31st, 2025. Lemon Cake

Can I get the Lemon Cake shipped?

Can I get the Lemon Cake shipped? Sorry no, the Lemon Cake is too delicate to make the shipping journey. Lemon Cake

How do I check my delivery status?

How do I check my delivery status? You will receive an email with the tracking number for FedEx in it, simply go to FedEx.com and track the package. If you don’t have your tracking number you can find it by visiting https://www.portillos.com/tracking/ Shipping

The recipient of the package I sent did not receive the "Gift Message" that I entered

The recipient of the package I sent did not receive the "Gift Message" that I entered The gift message is located on the FedEx Shipping Label that was affixed to the box containing the food. Shipping