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Who should I contact if I have a delivery issue?

Who should I contact if I have a delivery issue? If you placed your order directly with Portillo's, please do contact the location you ordered from. If you are unable to receive assistance, please do contact our Guest Services team here: Contact Us . If you have placed your order from a third pa

I am a Door Dasher and had an issue with delivery

I am a Door Dasher and had an issue with delivery Please reach out to Door Dash driver support.  Delivery

What service do you use to deliver?

What service do you use to deliver? If you place your order directly with Portillo's, our delivery is serviced by Door Dash.  Delivery

Do you offer wholesale prices?

Do you offer wholesale prices? No, we do not offer discounts on our product.  Shipping

Why can’t we purchase other Portillo's food items to be shipped?

Why can’t we purchase other Portillo's food items to be shipped? We continue to look at adding and testing items to be shipped all year. When an item has been completely tested it will be added to our shipping selections.  Shipping

Do you still ship your ribs?

Do you still ship your ribs? Sorry, no we do not ship our ribs.  Shipping

Where do I pick up my food inside?

Where do I pick up my food inside? Find the large red "PICK UP" shelves located inside the restaurant. Your food will be displayed alphabetically by your first initial.  Ordering

Do you have curbside pickup?

Do you have curbside pickup? Sorry no, we do not offer curbside pickup.  Ordering

The recipient of the package I sent did not receive the "Gift Message" that I entered.

The recipient of the package I sent did not receive the "Gift Message" that I entered. The Gift Message is located on the FedEx Shipping Label that was affixed to the outside of the box containing the food at the bottom. Shipping

I ordered this as a gift and the recipient refused the delivery.

I ordered this as a gift and the recipient refused the delivery. Since the item is perishable, we are unable to re-ship or refund. Please let the recipient know that a gift is being sent their way before the scheduled date of delivery.  Shipping

What is the Lemon Cake?

What is the Lemon Cake? Two layers of yellow caked topped with sweet lemon frosting.  Lemon Cake

My code isn't working to take the survey

My code isn't working to take the survey If you are taking the survey within 7 days of purchase please check your code was entered correctly. If you are taking the survey after 7 days of purchase sorry the code is not valid to take the survey any longer.  Fry Survey

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