The recipient of the package I sent did not receive the "Gift Message" that I entered The gift message is located on the FedEx Shipping Label that was affixed to the box containing the food. Shipping
Do rewards expire? Yes, each reward has an expiration date listed on the back of your Perks card. Guest Services
Can I transfer my rewards to others? Sorry, your rewards are exclusively yours and can’t be transferred to someone else. Guest Services
When will my visit be counted? Your visit will show up on your account within 24 hours after it is earned. Guest Services
Can I use more than 1 reward at a time? No, you can only use one reward per transaction. Guest Services
How do I earn a FREE Large Fry? New members who sign up for Portillo’s Perks will receive a welcome offer sent to their mobile wallet just for signing up! You can redeem the offer with any Portillo’s purchase over $10. Guest Services
Can I scan multiple Portillo’s Perks cards during a visit? No, you can only scan one Portillo’s Perks card per transaction. Guest Services
How do I earn the Frequent Feaster badge? Visit Portillo’s three times within the first 30 days of getting your First Bite Badge to earn the Frequent Feaster badge. Guest Services
How do I earn the Local Legend badge? The Local Legend badge is reserved for the top guests at each Portillo’s location based on visits from the previous month. Guest Services
Can I scan my Portillo’s Perks card and pay with a gift card? Yes, you can scan your Portillo’s Perks card and pay with a gift card. Guest Services
How do I earn the Seasonal Sipper badge? Order at least three seasonal shakes within a calendar year to earn the Seasonal Sipper badge and earn a reward. Guest Services
How do I earn the Top Dog badge? Visit Portillo’s 12 times within a calendar year to earn the Top Dog badge. It’s the ultimate reward for our most loyal fans! Guest Services