Can I ship to a P.O. Box or APO/FPO address? We use FedEx to ship our products and are not able to ship to an APO/FPO address or to a PO Box. Shipping
What happens during severe weather or snow? In the event of severe weather or snow advisory your order may be delivered on the next available delivery day. Shipping dates may be delayed due to circumstances outside of our control such as strike, natural disaster, or other severe weather.
My gravy is leaking. It is normal for a small amount of gravy to leak during shipping. If the container is completely broken or has leaked outside of the box, please Contact Us , we may ask you to send photos for training purposes. Shipping
Why don’t you ship with dry ice? We have found that the freezer packs do a nice job keeping the product fresh and won't freeze our fresh produce like dry ice would. Shipping
I cooked the food and it didn't taste as good. We apologize that you were not happy with the way your food tasted. We are unable to refund cooked product. Please make sure to follow the heating instructions accordingly. Shipping
When ordering a standard box, may items be substituted? We do apologize but we are unable to modify or provide substitutions for any items in our packages. Shipping
Will I get a call when my food arrives? You will get a text message when your food is being delivered and one when the driver is approaching the drop off. Delivery
Who delivers your food? We do use Door Dash as a delivery partner as well as some locations offer Portillo's delivery drivers for larger orders. Delivery
Who should I contact if I have a delivery issue? If you placed your order directly with Portillo's, please do contact the location you ordered from. If you are unable to receive assistance, please do contact our Guest Services team here: Contact Us . If you have placed your order from a third pa
Do you have a minimum order total for delivery? For delivery, there is a $15 order minimum. Delivery
What is your delivery zone? The delivery range varies by location. To see if we deliver to your specific location, check out our app or click here to enter your address. Delivery
What service do you use to deliver? If you place your order directly with Portillo's, our delivery is serviced by Door Dash. Delivery