Can I order chili on the plant-based Garden Dog®? Yes, you can add chili, however our chili contains meat. Menu
The recipient of the package I sent did not receive the "Gift Message" that I entered. The Gift Message is located on the FedEx Shipping Label that was affixed to the outside of the box containing the food at the bottom. Shipping
I ordered this as a gift and the recipient refused the delivery. Since the item is perishable, we are unable to re-ship or refund. Please let the recipient know that a gift is being sent their way before the scheduled date of delivery. Shipping
When will the Lemon cake be available? Lemon Cakes, Lemon Cake Shakes and Strawberry Lemon Cake Shakes are available from April 1, 2025 - August 31st, 2025. Lemon Cake
Where can I get the Lemon Cake? You can get Lemon Cake at any of our restaurants. Lemon Cake
Can I get the Lemon Cake shipped? Sorry no, the Lemon Cake is too delicate to make the shipping journey. Lemon Cake
What is the Lemon Cake? Two layers of yellow caked topped with sweet lemon frosting. Lemon Cake
The recipient of the package I sent did not receive the "Gift Message" that I entered The gift message is located on the FedEx Shipping Label that was affixed to the box containing the food. Shipping
Can I use the Wi-Fi without a Portillo’s Perks account? No, guest access is not available. You must have a Portillo’s Perks account to connect to the Wi-Fi. Our Restaurants
How do I access free Wi-Fi at Portillo’s? To access free Wi-Fi at Portillo’s, you need to sign up for a Portillo’s Perks account. Once logged into your account, you can connect to the restaurant’s Wi-Fi. Our Restaurants
How do I sign up for a Portillo’s Perks account? You can sign up online at portillos.com/signup . It’s quick, easy, and free! Our Restaurants
Do I need to log into my Perks account every time I visit to use the Wi-Fi? Yes, you’ll need to log into your Portillo’s Perks account each time you want to access the Wi-Fi at the restaurant. Our Restaurants