Who are the people you have on the walls? These are a few of our famous friends! Our Restaurants
Do you have any locations outside of the Chicago area? Yes! We currently have restaurants in 9 others states - California, Florida, Arizona, Wisconsin, Michigan, Indiana, Iowa and Minnesota and Texas. Our Restaurants
Why can’t we purchase other Portillo's food items to be shipped? We continue to look at adding and testing items to be shipped all year. When an item has been completely tested it will be added to our shipping selections. Shipping
Do you offer wholesale prices? No, we do not offer discounts on our product. Shipping
What is the return policy? New and unused merchandise with original sales receipt may be returned within 30 days of purchase for a restaurant credit. Merchandise
How do I track my order? All merchandise is shipped UPS ground and we do not send out tracking info for these items. Merchandise
How long does it take to get my order? All merchandise is shipped UPS ground which can take up to 5-7 days to receive. Merchandise
I wanted to purchase an item that was hanging in one of your locations, can I? Sorry, we don't sell any of the items that are on our walls. Everything you see in our locations was carefully picked out for each location. Our Restaurants
Do you still ship your ribs? Sorry, no we do not ship our ribs. Shipping
Help, I received an empty envelope. Please contact Customer Support: 1-855-472-1875 or portillos@buyatab.com Gift Cards
I need help placing an order You can call 855-472-1875 if you need assistance purchasing a gift card. Gift Cards
Is there a way to track my gift card? Only for expedited shipping orders do you receive a tracking number. Gift Cards