I uploaded the wrong form with my request, where do I send the correct forms? Please respond to the email our team sent requesting the correct form and attach the necessary documentation. This will help us connect it to the correct account and team member. If you did not receive an email requesting
We've hosted a fundraiser in the past, but my contact is not responding to my emails about hosting another fundraiser, what do I do? If you are trying to book another fundraiser or submit a request - all requests must be submitted online. This ensures the appropriate person receives your request. We
The person that scheduled our fundraiser is no longer our contact, how do we update the contact information? Please send an email to fundraisers@portillos.com and include the previous contact's name and email if available, along with the Portillo's location/City and date. Fundraisers and Don
Do you have curbside pickup? Sorry no, we do not offer curbside pickup. Ordering
Where do I pick up my food inside? Find the large red "PICK UP" shelves located inside the restaurant. Your food will be displayed alphabetically by your first initial. Ordering
When will the Lemon cake be available? Lemon Cakes, Lemon Cake Shakes and Strawberry Lemon Cake Shakes are available from April 1, 2025 - August 31st, 2025. Lemon Cake
Can I get the Lemon Cake shipped? Sorry no, the Lemon Cake is too delicate to make the shipping journey. Lemon Cake
Do rewards expire? Yes, each reward has an expiration date listed on the back of your Perks card. Guest Services
Can I transfer my rewards to others? Sorry, your rewards are exclusively yours and can’t be transferred to someone else. Guest Services
When will my visit be counted? Your visit will show up on your account within 24 hours after it is earned. Guest Services
Can I use more than 1 reward at a time? No, you can only use one reward per transaction. Guest Services
How do I earn a FREE Large Fry? New members who sign up for Portillo’s Perks will receive a welcome offer sent to their mobile wallet just for signing up! You can redeem the offer with any Portillo’s purchase over $10. Guest Services