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How do I get the money we raised?

How do I get the money we raised? We will send you a check within 30 - 45 days.  Fundraisers and Donations

Having problems using your Portillo's App?

Having problems using your Portillo's App? If your Portillo's app is no longer working, you may be using an outdated version that is no longer supported. Please download the latest version of our app in the iPhone or Google Play store. 

How do I create a Portillo's online ordering account?

How do I create a Portillo's online ordering account? You may create a Portillo's online ordering account by either downloading the app and following the on-screen instructions or by visiting here to set up a new account. 

How do I change my Portillo's online ordering account?

How do I change my Portillo's online ordering account? If you would like to edit your Portillo's account, please sign in here . In your web browser, click "Settings" in the top right corner or within your app click "More" in the bottom right corner and click on "Profile

I am having trouble creating an account

I am having trouble creating an account If you encounter difficulties while registering for your Portillo's online ordering account, please do the following before attempting again. First, check your internet connectivity to ensure you have a strong internet connection. Second, if you are on a m

What should I do if I cannot log into my account?

What should I do if I cannot log into my account? Check your internet connection. In the Portillo's app or here , click "Log In" and click "Forgot Password" underneath the "Password" box. From there, please complete the following: 1. Enter the email address associat

I forgot my password

I forgot my password Check your internet connection. In the Portillo's app or here , click “Log In” and click “Forgot Password” underneath the “Password” box. From there, please complete the following: 1. Enter the email address associated with your Portillo&r

How do I delete my Portillo's online ordering account?

How do I delete my Portillo's online ordering account? Please call Portillo’s Guest Services at 630-581-0770 or email guestservices@portillos.com to deactivate your account.  

How can I place a pickup order?

How can I place a pickup order? Visit portillos.com and click on "order now", then select "inside pickup".  Ordering

Can I see my transaction history for my account?

Can I see my transaction history for my account? Login here and  you can view your recent orders on your Dashboard. You can also save your favorite orders to re-order again! If you are using the Portillo's app, tap on "Recent Orders" to the right of "Order Now" on the ho

I’m looking to place an order, what is the best way to do this?

I’m looking to place an order, what is the best way to do this? All takeout orders can be placed online. The best way is to place your order directly on the Portillo’s website or Portillo’s App for the best dill! Ordering

How early can I place an order?

How early can I place an order? All takeout orders can be placed up to 45 days in advance. To place your takeout order in advance, please visit our website portillos.com, or download our Portillo’s App. Ordering

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