Do you have a kids menu? Portillo's does not offer a kids menu, however we do have a very kid friendly menu that includes hot dogs, chicken tenders and every kid loves CHEESE FRIES! Menu
I love your yellow mustard, is this your own mustard? We actually use Woebers for our mustard. Menu
Is there pork or pork products in the chili? No, there is no pork or pork products in our chili. Menu
Do your hot dog or Hamburger buns contain any malt ingredients? Yes, both hot dog and hamburger buns contain malt in them. Menu
Do you still ship your ribs? Sorry, no we do not ship our ribs. Shipping
I need help placing an order You can call 855-472-1875 if you need assistance purchasing a gift card. Gift Cards
Why can't I order my Beef & Cheddar Croissant dipped? Sorry due to the nature of the croissant we are unable to dip it as it would fall apart. Menu
Is there a way to track my gift card? Only for expedited shipping orders do you receive a tracking number. Gift Cards
What is the cut off time to receive my card in 3 days? Orders must be placed by 1pm. Gift Cards
Help, I received an empty envelope. Please contact Customer Support: 1-855-472-1875 or portillos@buyatab.com Gift Cards
Help, I lost my gift card. If the card has a full value, we can reship a new one with standard post. If the card is partially used, we are unable to issue a new card. Gift Cards
I lost my Promo card. We are sorry they are not replaceable, please treat them like cash. Gift Cards