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Does the Garden Dog® contain soy?

Does the Garden Dog® contain soy? No, the Garden Dog ® does not contain soy.  Menu

Why was the line/wait-time so long when there are only a few items on the menu?

Why was the line/wait-time so long when there are only a few items on the menu? We have a condensed kitchen which can only produce so much food at one time and accommodates only a few team members. We guarantee that our team members are working hard to get your order made as fast as they can. 

Where can I order a plant-based Garden Dog®?

Where can I order a plant-based Garden Dog®? The Garden Dog ® is available at all locations. Menu

Can I order chili on the plant-based Garden Dog®?

Can I order chili on the plant-based Garden Dog®? Yes, you can add chili, however our chili contains meat.  Menu

Are your fries vegan?

Are your fries vegan? No. Our French fries are gluten-free and cooked in a blend of vegetable oil and beef tallow in their own designated fryer. However, the equipment used to filter the oil in the French fry fryer is shared with the fryers responsible for frying items that do contain gluten (i.e. b

The recipient of the package I sent did not receive the "Gift Message" that I entered.

The recipient of the package I sent did not receive the "Gift Message" that I entered. The Gift Message is located on the FedEx Shipping Label that was affixed to the outside of the box containing the food at the bottom. Shipping

I ordered this as a gift and the recipient refused the delivery.

I ordered this as a gift and the recipient refused the delivery. Since the item is perishable, we are unable to re-ship or refund. Please let the recipient know that a gift is being sent their way before the scheduled date of delivery.  Shipping

How did you guys come up with this idea?

How did you guys come up with this idea? We just love Chicago so much so we decided to get a little crazy, and here we are.

What sizes are available in the Crocs?

What sizes are available in the Crocs? •            M4/W6 •            M5/W7 •            M6/W8   •  

Can you get this pizza at Portillo’s restaurants?

Can you get this pizza at Portillo’s restaurants? Pizzas are not available for purchase at Portillo's restaurants.

Can I pay with cash in the drive-thru?

Can I pay with cash in the drive-thru? Right now, we only accept cash inside our restaurant. We'd be happy to accept credit or debit cards and Portillo's gift cards outside. 

Why did Portillo's go Cashless?

Why did Portillo's go Cashless? We are going cashless only in our drive-thru. This is safer for our team members and it creates a faster, smoother service for our guests. 

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