Why was the line/wait-time so long when there are only a few items on the menu? We have a condensed kitchen which can only produce so much food at one time and accommodates only a few team members. We guarantee that our team members are working hard to get your order made as fast as they can.
Can I order chili on the plant-based Garden Dog®? Yes, you can add chili, however our chili contains meat. Menu
Where can I order a plant-based Garden Dog®? The Garden Dog ® is available at all locations. Menu
The recipient of the package I sent did not receive the "Gift Message" that I entered. The Gift Message is located on the FedEx Shipping Label that was affixed to the outside of the box containing the food at the bottom. Shipping
I ordered this as a gift and the recipient refused the delivery. Since the item is perishable, we are unable to re-ship or refund. Please let the recipient know that a gift is being sent their way before the scheduled date of delivery. Shipping
Where can I order the Italian Beef Pizza? Head over to tastesofchicago.com to place your order to be shipped to you or grab it from the freezer section in your local Lou Malnati’s restaurant.
Can you get this pizza at Portillo’s restaurants? Pizzas are not available for purchase at Portillo's restaurants.
How did you guys come up with this idea? We just love Chicago so much so we decided to get a little crazy, and here we are.
Where can I purchase Portillo’s Crocs? https://www.portillos.com/crocs Merchandise
What sizes are available in the Crocs? • M4/W6 • M5/W7 • M6/W8 •
Can I pay with cash in the drive-thru? Right now, we only accept cash inside our restaurant. We'd be happy to accept credit or debit cards and Portillo's gift cards outside.
Why did Portillo's go Cashless? We are going cashless only in our drive-thru. This is safer for our team members and it creates a faster, smoother service for our guests.