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When will the Lemon cake be available?

When will the Lemon cake be available? Lemon Cakes, Lemon Cake Shakes and Strawberry Lemon Cake Shakes are available from April 1, 2025  -  August 31st, 2025.  Lemon Cake

How do I get free cake?

How do I get free cake? The first 10 fans to visit the Dog House at each stop of the tour will receive an offer for one free slice of our legendary, homemade chocolate cake

I am not able to take the survey

I am not able to take the survey There is a 7-day window of time to take the survey after your visit.  Fry Survey

Where can I get the Lemon Cake?

Where can I get the Lemon Cake? You can get Lemon Cake at any of our restaurants.   Lemon Cake

Can I get the Lemon Cake shipped?

Can I get the Lemon Cake shipped? Sorry no, the Lemon Cake is too delicate to make the shipping journey. Lemon Cake

My code isn't working to take the survey

My code isn't working to take the survey If you are taking the survey within 7 days of purchase please check your code was entered correctly. If you are taking the survey after 7 days of purchase sorry the code is not valid to take the survey any longer.  Fry Survey

What is the Lemon Cake?

What is the Lemon Cake? Two layers of yellow caked topped with sweet lemon frosting.  Lemon Cake

When does the promotion start?

When does the promotion start? The promotion starts on June 26th and will run this summer.

The recipient of the package I sent did not receive the "Gift Message" that I entered

The recipient of the package I sent did not receive the "Gift Message" that I entered The gift message is located on the FedEx Shipping Label that was affixed to the box containing the food.  Shipping

How Do I Return a Product?

How Do I Return a Product? To return a product, please print and fill out the return slip found here . If you have any questions, please reach out to guestservices@portillos.com.  Merchandise

What is the Hot Dog Days of Summer promotion?

What is the Hot Dog Days of Summer promotion? The Hot Dog Days of Summer promotion is a special offer where guests can purchase a Chicago-style hot dog for just $1 with the purchase of an entree. It's available exclusively on Wednesdays in select markets – Arizona, California, Florida, and

How can I place an order for the $1 hot dog promotion?

How can I place an order for the $1 hot dog promotion? You can place your order for the promotion any way you would normally order at Portillo's, including in the restaurant, through the drive-thru, via tableside QR code, or online through Portillo’s App or portillos.com.

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