Help, I lost my gift card. If the card has a full value, we can reship a new one with standard post. If the card is partially used, we are unable to issue a new card. Gift Cards
When do Promo cards start? Starting November 5, 2024 - December 26, 2024, for every $50 in gift card you purchase you will receive a $10 Promo card. Gift Cards
I lost my Promo card. We are sorry they are not replaceable, please treat them like cash. Gift Cards
Do Promo cards expire? Yes, they expire on 3/31/2025 Gift Cards
My promo card isn't working. Please do a balance inquiry on your card and that should activate the card for use. If you still need help please email us at Contact Us and include your card number. Gift Cards
What can I use my promo card on? The promo card can be used like a gift card. Gift Cards
The recipient of the package I sent did not receive the "Gift Message" that I entered. The Gift Message is located on the FedEx Shipping Label that was affixed to the outside of the box containing the food at the bottom. Shipping
I ordered this as a gift and the recipient refused the delivery. Since the item is perishable, we are unable to re-ship or refund. Please let the recipient know that a gift is being sent their way before the scheduled date of delivery. Shipping
How do I check my delivery status? You will receive an email with the tracking number for FedEx in it, simply go to FedEx.com and track the package. If you don’t have your tracking number you can find it by visiting https://www.portillos.com/tracking/ Shipping
The recipient of the package I sent did not receive the "Gift Message" that I entered The gift message is located on the FedEx Shipping Label that was affixed to the box containing the food. Shipping