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When will my visit be counted?

When will my visit be counted? Your visit will show up on your account within 24 hours after it is earned. Guest Services

Can I use more than 1 reward at a time?

Can I use more than 1 reward at a time? No, you can only use one reward per transaction. Guest Services

Can I scan multiple Portillo’s Perks cards during a visit?

Can I scan multiple Portillo’s Perks cards during a visit? No, you can only scan one Portillo’s Perks card per transaction. Guest Services

How do I earn a FREE Large Fry?

How do I earn a FREE Large Fry? New members who sign up for Portillo’s Perks will receive a welcome offer sent to their mobile wallet just for signing up! You can redeem the offer with any Portillo’s purchase over $10. Guest Services

Can I scan my Portillo’s Perks card and pay with a gift card?

Can I scan my Portillo’s Perks card and pay with a gift card? Yes, you can scan your Portillo’s Perks card and pay with a gift card. Guest Services

How do I earn the Frequent Feaster badge?

How do I earn the Frequent Feaster badge? Visit Portillo’s three times within the first 30 days of getting your First Bite Badge to earn the Frequent Feaster badge. Guest Services

How do I earn the Seasonal Sipper badge?

How do I earn the Seasonal Sipper badge? Order at least three seasonal shakes within a calendar year to earn the Seasonal Sipper badge and earn a reward. Guest Services

Can I redeem the reward and have my transaction counted as a visit?

Can I redeem the reward and have my transaction counted as a visit? Absolutely! As long as your sub-total is $10 or more after redeeming the reward, it will count as a visit. Guest Services

How do I earn the Top Dog badge?

How do I earn the Top Dog badge? Visit Portillo’s 12 times within a calendar year to earn the Top Dog badge. It’s the ultimate reward for our most loyal fans! Guest Services

How do I earn the Local Legend badge?

How do I earn the Local Legend badge? The Local Legend badge is reserved for the top guests at each Portillo’s location based on visits from the previous month. Guest Services

I lost my phone, did I lose my rewards?

I lost my phone, did I lose my rewards? We’re sorry you lost your phone! Contact your service provider and once you have a new phone, log into your account on www.portillos.com/login , and redownload your Portillo’s Perks card and any rewards to your mobile wallet. Guest Services

Are there any purchases that don’t count as visits for Portillo’s Perks?

Are there any purchases that don’t count as visits for Portillo’s Perks? Purchases where a reward, mobile offer, or promotional offer is redeemed will count as a visit, but only for orders over $10. The following do not count towards the $10 minimum: Taxes, service charges, or other fees Purchases o

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