What are Portillo's Perks?
Portillo's Perks is our reward program that lets you earn and redeem delicious perks. Every visit brings you closer to exclusive rewards, badges, and surprise offers.
How do I become a Portillo’s Perk member?
What do I get as a Portillo's Perks member?
As a new member, you’ll get a free large fry for signing up, earn special badges for your visits, free cake on your birthday, and surprise offers throughout the year!
What are Portillo’s Perks badges, and how do I earn them?
Portillo’s Perks badges celebrate your love for all your Portillo’s favorites. Earn them based on what you order or how often you visit. Enjoy beef-worthy bragging rights, plus surprise offers along the way!
- First Bite Badge: The First Bite badge is awarded after your very first visit as a Portillo’s Perks member. It’s our way of saying, “Welcome to the family!”
- Frequent Feaster Badge: Visit Portillo’s 3 times within the first 30 days of getting your First Bite Badge to earn the Frequent Feaster badge.
- Local Legend Badge: The Local Legend badge is reserved for the top guests at each Portillo’s location based on visits from the previous month.
- Seasonal Sipper Badge: Order at least 3 seasonal shakes within a calendar year to earn the Seasonal Sipper badge and earn a reward.
- Top Dog Badge: Visit Portillo’s 12 times within a calendar year to earn the Top Dog badge. It’s the ultimate reward for our most loyal fans!
How do I earn badges?
You earn badges by completing specific visit milestones or purchasing featured menu items through your Portillo's Perks account. To ensure your progress is tracked:
- Spend $5 or more: Only transactions with sub-total of $5+ count as a qualifying visit toward badges.
- Order Direct: Use the Portillo's app, Portillos.com, or order in-person/drive-thru. Third-party delivery does not count.
- Scan your Card: Scan your digital Portillo's Perks card at the register or ensure you are logged into your account for online orders.
Where do I see my badges?
Once you earn a badge, it will appear on the front of your Portillo's Perks card in your mobile wallet.
You can track your badge progress by viewing the back of your Perks card. Open your mobile wallet, click your Portillo’s Perks card, and tap the 3 dots in the top right corner to view the back.
How do I download my Portillo's Perks card?
Can I earn Perks visits when I order through third-party platforms like DoorDash, Grubhub, or Uber Eats?
Perks visits can only be earned by ordering directly through Portillo’s, whether in-restaurant, drive-thru, online, or on the Portillo’s app. Orders placed through third-party platforms like DoorDash, Grubhub, or Uber Eats are not eligible for Perks credit. To make the most of your membership, be sure to order directly with us!
What if I forgot to scan my card?
No problem! Call 866-YUM-BEEF and provide your receipt details to have the visit added to your account.
How do I see my available rewards?
Check the back of your Perks card to view your available rewards. You can also see any rewards in your account when you check in at the restaurant counter or at a kiosk. Badge achievement rewards are sent via text and email and can be downloaded to your mobile wallet. You can also view your available rewards by logging in to your account when placing an online order.
How do I redeem rewards?
Simply scan your Perks card or badge achievement offer at the register, kiosk, or drive-thru. Your available rewards will appear for you to select and redeem. If redeeming online, make sure you are logged in, and your available rewards will appear on the checkout page.
Do I get points based on my order amount?
Portillo's Perks is a visit-based program, so you earn rewards based on your visits rather than the amount you spend. Every visit brings you closer to more perks!
How do I earn a FREE Large Fry?
New members who sign up for Portillo’s Perks will receive a welcome offer sent to their mobile wallet just for signing up! You can redeem the offer with any Portillo’s purchase over $5.
Do offers expire?
Yes, each reward has an expiration date listed on the back of your Perks mobile wallet card. Make sure to redeem them before the expiration date.
Can I transfer my Perks offers to others?
Sorry, your rewards are exclusively yours and can’t be transferred to someone else.
Can I use more than 1 offer at a time?
No, you can only use one offer per transaction.
Can I scan multiple Portillo’s Perks cards during a visit?
No, you can only scan one Portillo’s Perks card per transaction.
Can I scan my Portillo’s Perks card and pay with a gift card?
Yes, you can scan your Portillo’s Perks card and pay with a gift card.
I lost my phone, did I lose my rewards?
You did not lose your offers! Once you have a new phone, log in to your account, and redownload your Portillo’s Perks card and any rewards to your mobile wallet.
How do I delete my Portillo's online ordering account?
What counts as a Portillo’s Perks visit, and when will it appear in my account?
A Perks visit is a Portillo's online, in‑restaurant, or drive‑thru order with a subtotal of $5 or more. Be sure to scan your Perks Card at checkout or log in when ordering online so your visit is counted!
Visits appear in your account within 24 hours. Offers can be redeemed and still count as a visit, as long as the subtotal after redemption is $5 or more. Taxes, fees, gift cards or reloads, alcoholic beverages, and delivery fees do not count toward the $5 minimum.