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Do you still ship your ribs?

Do you still ship your ribs? Sorry, no we do not ship our ribs.  Shipping

I need help placing an order

I need help placing an order You can call 855-472-1875 if you need assistance purchasing a gift card. Gift Cards

Is there a way to track my gift card?

Is there a way to track my gift card? Only for expedited shipping orders do you receive a tracking number. Gift Cards

What is the cut off time to receive my card in 3 days?

What is the cut off time to receive my card in 3 days? Orders must be placed by 1pm. Gift Cards

Help, I received an empty envelope.

Help, I received an empty envelope. Please contact Customer Support: 1-855-472-1875 or  portillos@buyatab.com Gift Cards

When do Promo cards start?

When do Promo cards start? Starting November 5, 2024 - December 26, 2024, for every $50 in gift card you purchase you will receive a $10 Promo card. Gift Cards

Help, I lost my gift card.

Help, I lost my gift card. If the card has a full value, we can reship a new one with standard post. If the card is partially used, we are unable to issue a new card.  Gift Cards

I lost my Promo card.

I lost my Promo card. We are sorry they are not replaceable, please treat them like cash.  Gift Cards

My promo card isn't working.

My promo card isn't working. Please do a balance inquiry on your card and that should activate the card for use. If you still need help please email us at Contact Us and include your card number.  Gift Cards

Do Promo cards expire?

Do Promo cards expire? Yes, they expire on 3/31/2025  Gift Cards

What can I use my promo card on?

What can I use my promo card on? The promo card can be used like a gift card.  Gift Cards

Does Portillo's accept donation requests?

Does Portillo's accept donation requests? Due to the high volume of donation requests we receive, all requests are considered on a first come basis, and according to allocation for various areas.  All requests must be submitted two weeks in advance at www.portillos.com/good/ . Fundraisers and D

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