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Why is there a limit to how many sandwiches I can order?

Why is there a limit to how many sandwiches I can order? The order cap is to help ensure that we are able to serve as many hungry fans as possible and to help keep the wait-times down. Due to the overwhelming excitement and support from our fans and the limited size of our kitchen and crew, each per

How many food trucks does Portillo's have?

How many food trucks does Portillo's have? We only have the one…for now! Beef Bus® Food Truck

Why can’t we purchase other Portillo's food items to be shipped?

Why can’t we purchase other Portillo's food items to be shipped? We continue to look at adding and testing items to be shipped all year. When an item has been completely tested it will be added to our shipping selections.  Shipping

How can I get the Beef Bus® at my event?

How can I get the Beef Bus® at my event? You can request the Beef Bus ® for your event here , someone from our catering team will reach out to you.  We receive a lot of requests for the Beef Bus ® and cannot accommodate every request. Beef Bus® Food Truck

Can I franchise a Portillo’s food truck?

Can I franchise a Portillo’s food truck? Portillo's does not franchise any of its locations, this includes its food truck(s). Beef Bus® Food Truck

Do you offer wholesale prices?

Do you offer wholesale prices? No, we do not offer discounts on our product.  Shipping

What is the return policy?

What is the return policy? New and unused merchandise with original sales receipt may be returned within 30 days of purchase for a restaurant credit.  Merchandise

How long does it take to get my order?

How long does it take to get my order? All merchandise is shipped UPS ground which can take up to 5-7 days to receive. Merchandise

I wanted to purchase an item that was hanging in one of your locations, can I?

I wanted to purchase an item that was hanging in one of your locations, can I? Sorry, we don't sell any of the items that are on our walls. Everything you see in our locations was carefully picked out for each location.    Our Restaurants

How long is my reward valid for?

How long is my reward valid for? The birthday reward will be available for use 7 days prior to your birthday and for 7 days after. This can be redeemed at any of our locations.   

Can you substitute a different dessert for this reward?

Can you substitute a different dessert for this reward? The birthday reward is only valid for a slice of our famous chocolate cake.   

Do any items on your menu contain Red Dye #6?

Do any items on your menu contain Red Dye #6? Yes, our Chocolate cake does have this listed as an ingredient.  Menu

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