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TRAINING & DEVELOPMENT

We believe you cannot succeed unless you are equipped with the knowledge, skills and tools to do so. At Portillo’s, we provide complete training no matter what position you are hired for. We use a mixture of computer based programs, visual aids and side-by-side training to ensure you are able to learn at your highest potential. Your education and development is a priority for us.

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Crew Member Training:

As a crew member, you will learn the basics for your position, such as how to assemble our beef sandwiches, bake our incredible cakes and handle cash. No matter the position, you will be equipped and prepared to succeed from the start. Other important life-skills all crew members will learn across all positions include:

  • Teamwork
  • Organization
  • Succeeding in a fast paced environment
  • Leadership
  • Communication
  • Guest Service
 
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Fundamental Management Training:

We love that many of our managers started out as crew members and still enjoy sharing their success stories. Whether it’s an internal promotion or an outside hire, we are committed to giving you the training and development to be successful in your new role. Our restaurants are truly unlike any other - just ask our managers! Our 14-week program is formatting to ensure every manager learns how to work each position and how to lead those positions well. In addition, we train you on zone management, how all the puzzle pieces fit together to create an environment focused on team work and success.

Leadership Development:

As a leader at Portillo’s, we believe your training doesn’t stop with your fundamental operational management skills. We want to cultivate an atmosphere of servant leadership and continue to develop our management team with important leadership skills such as:

  • Managing your crew
  • Interviewing and hiring
  • Handling difficult situations
  • Conflict Resolution
  • Handling guest complaints
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