I've ordered Portillo's shipped Italian beef before and have always been very pleased with the quality and packaging. Unfortunately, this recent order was a different experience.
When the package arrived, there was liquid leaking inside the box. I took pictures but couldn't immediately tell which item had leaked. At first, I thought it might have been the gravy, but after unpacking everything, I discovered that the container of peppers had leaked all over the box during shipping. While the food itself was still good, it was disappointing to receive the order in that condition and lose some of the peppers.
Another frustration was not knowing how to easily get in touch with customer service regarding the issue. A clear process for reporting damaged shipments would have been helpful.
I still enjoy Portillo's products and have had positive experiences in the past, which is why I'm giving three stars. I'm hoping this was just an isolated shipping issue and that future orders are great.
Mr. Freeman, Shipped to Memphis, TN