Portillo's comes through again!
01/12/23
My co-worker lives in Dallas, and loves Portillo's. I take him to Protillo's every time he comes to the Chicago office. I like to send him his favorite Polish sausage and all the fixings for his birthday. I order his polish pakage, but he never got it for his birthday. I called Portillo's to see why it hadn't been delivered and they were transparent with me and said there had been a problem with their server and it never got sent. They rectified the situation by shipping the order and credited my account fully which I certainly wasn't expecting but was pleasantly surprised. Long story short Portillo's screwed up my order, but showed excellent customer service by not only making the recipient of their product happy but me as the sender was pleasantly surprised. You don't see this type of customer service anymore.
Peg Minogue, Shipped to Chicago, IL