What is Portillo's Perks?
Portillo's Perks is our reward program that lets you earn and redeem delicious perks. Every visit brings you closer to exclusive rewards, badges, and surprise offers.
How do I become a Portillo’s Perk member?
Joining is easy! Sign up at portillos.com/perks and add the Perks card to your mobile wallet
What do I get?
As a new member, you’ll get a free large fry for signing up, earn special badges for your visits, free cake on your birthday, and surprise offers throughout the year!
Where do I see my badges?
Once you earn a badge, it will appear on the front of your Portillo's Perks card in your mobile wallet.
You can track your badge progress by viewing the back of your Perks card. Open your mobile wallet, click your Portillo’s Perks card, and tap the 3 dots in the top right corner to view the back.
How do I download my Perks card?
Once you enroll in Portillo's Perks, you will receive a text message or email to download your Perks card to your mobile wallet. You can also find a link to download your Perks card in the account settings page at portillos.com/login.
What counts as a visit?
Any online, in-restaurant, or drive-thru order with a sub-total over $5 counts as a Perks visit. Be sure to scan your Perks Card at checkout to ensure your visit is counted. If you’re ordering online, make sure you are logged into your account.
Can I earn Perks visits when I order through third-party platforms like DoorDash, Grubhub, or Uber Eats?
Perks visits can only be earned by ordering directly through Portillo’s—whether in-restaurant, drive-thru, online at portillos.com or on the Portillo’s app. Orders placed through third-party platforms like DoorDash, Grubhub, or Uber Eats are not eligible for Perks credit. To make the most of your membership, be sure to order directly with us!
What if I forgot to scan my card?
No problem! Call 866-YUM-BEEF and provide your receipt details to have the visit added to your account.
How do I see my available rewards?
Check the back of your Perks card to view your available rewards. You can also see any rewards in your account when you check in at the restaurant counter or at a kiosk. Badge achievement rewards are sent via text and email and can be downloaded to your mobile wallet. You can also view your available rewards by logging into your account when you place an order at order.portillos.com.
How do I redeem rewards?
Simply scan your Perks card or badge achievement offer at the register, kiosk, or drive thru. Your available rewards will appear for you to select and redeem. If redeeming online, make sure you are logged in and your available rewards will appear on the checkout page.
Do I get points for visits?
Portillo's Perks is a visit-based program, so you earn rewards based on your visits rather than points. Every visit brings you closer to more perks!
How do I earn a FREE Large Fry?
New members who sign up for Portillo’s Perks will receive a welcome offer sent to their mobile wallet just for signing up! You can redeem the offer with any Portillo’s purchase over $5.
Do offers expire?
Yes, each reward has an expiration date listed on the back of your Perks mobile wallet card.
Can I transfer my Perks offers to others?
Sorry, your rewards are exclusively yours and can’t be transferred to someone else.
What are Portillo’s Perks badges?
Portillo’s Perks badges celebrate your love for all your Portillo’s favorites. Earn them based on what you order or how often you visit. Enjoy beef-worthy bragging rights, plus surprise offers along the way!
When will my visit be counted?
Your visit will show up on your account within 24 hours after it is earned.
Can I use more than 1 offer at a time?
No, you can only use one offer per transaction.
Can I scan multiple Portillo’s Perks cards during a visit?
No, you can only scan one Portillo’s Perks card per transaction.
Can I scan my Portillo’s Perks card and pay with a gift card?
Yes, you can scan your Portillo’s Perks card and pay with a gift card.
How do I earn the First Bite badge?
The First Bite badge is awarded after your very first visit as a Portillo’s Perks member. It’s our way of saying, “Welcome to the family!”
How do I earn the Frequent Feaster badge?
Visit Portillo’s 3 times within the first 30 days of getting your First Bite Badge to earn the Frequent Feaster badge.
How do I earn the Local Legend badge?
The Local Legend badge is reserved for the top guests at each Portillo’s location based on visits from the previous month.
How do I earn the Seasonal Sipper badge?
Order at least 3 seasonal shakes within a calendar year to earn the Seasonal Sipper badge and earn a reward.
How do I earn the Top Dog badge?
Visit Portillo’s 12 times within a calendar year to earn the Top Dog badge. It’s the ultimate reward for our most loyal fans!
Can I redeem the reward and have my transaction counted as a visit?
Absolutely! As long as your sub-total is $5 or more after redeeming the reward, it will count as a visit.
Are there any purchases that don’t count as visits for Portillo’s Perks?
Purchases where a reward, mobile offer, or promotional offer is redeemed will count as a visit, but only for orders over $5. The following do not count towards the $5 minimum:
- Taxes, service charges, or other fees
- Purchases of Portillo’s gift cards, reloading funds onto gift cards, or alcoholic beverages
- Delivery fees for orders placed through the Portillo’s app or website
I lost my phone, did I lose my rewards?
We’re sorry you lost your phone, you did not lose your offers! Contact your service provider and once you have a new phone, log into your account on www.portillos.com/login, and redownload your Portillo’s Perks card and any rewards to your mobile wallet.