The cake was all melted, was told by customer service not to eat it, was supposed to have been packed with gel ice packs. No ice packs with the cake, the beef was packed in ice and was fine. I was told I would be given refund for the cake. But they could not get another shipped in time for family birthday party. The italian beef was terrific. The cake is usually very good, but not sure about shipping it again.
LINDA, Shipped to ,Jacksonville, Florida