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My birthday is incorrect in my account

My birthday is incorrect in my account Please visit Log In | Portillo's to update your Birthday.

I don't see my birthday cake offer.

I don't see my birthday cake offer. This can be found in the Perks wallet or the inbox section of the app. However, if you are still not seeing this reward and your birthday is correct in your account, please Contact Us .  

Where can I find my birthday cake offer in the app?

Where can I find my birthday cake offer in the app? Simply scan your Perks card or badge achievement offer at the register, kiosk, or drive thru. Your available rewards will appear for you to select and redeem. If redeeming online, make sure you are logged in and your available rewards will appear o

Who delivers your food?

Who delivers your food? We do use Door Dash as a delivery partner as well as some locations offer Portillo's delivery drivers for larger orders.  Delivery

Will I get a call when my food arrives?

Will I get a call when my food arrives? You will get a text message when your food is being delivered and one when the driver is approaching the drop off.  Delivery

Do you have a minimum order total for delivery?

Do you have a minimum order total for delivery? For delivery, there is a $15 order minimum.  Delivery

Who should I contact if I have a delivery issue?

Who should I contact if I have a delivery issue? If you placed your order directly with Portillo's, please do contact the location you ordered from. If you are unable to receive assistance, please do contact our Guest Services team here: Contact Us . If you have placed your order from a third pa

What is your delivery zone?

What is your delivery zone? The delivery range varies by location. To see if we deliver to your specific location, check out our app or click  here  to enter your address.  Delivery

I am a Door Dasher and had an issue with delivery

I am a Door Dasher and had an issue with delivery Please reach out to Door Dash driver support.  Delivery

What service do you use to deliver?

What service do you use to deliver? If you place your order directly with Portillo's, our delivery is serviced by Door Dash.  Delivery

Does Portillo's franchise?

Does Portillo's franchise? We love that you're a fan of Portillo's! However, all of our restaurants are managed by Portillo's - we do not franchise. Our Restaurants

Holiday Hours

Holiday Hours Thanksgiving Day we will be closed  and we will reopen with normal business hours on Friday. Christmas Eve, closing at 5:00 pm. Christmas Day we will be  closed  and we will reopen with normal business hours on December 26th. New Year's Eve we will be closing ea

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