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Can you label each item for group orders

Can you label each item for group orders At this time, we are unable to label items individually but look to offer this feature very soon.  Ordering

Help, your website has changed. How do I customize a menu item?

Help, your website has changed. How do I customize a menu item? Yes, we made it more user friendly. To customize an item click "customize" you can either remove standard toppings or build your own!  Ordering

Why can't I find a big beef?

Why can't I find a big beef? Click on Italian Beef sandwich and you will see Big Beef as your option. Ordering

What is a Jumbo Cheese Sauce?

What is a Jumbo Cheese Sauce? Our famous cheese sauce served family-style. Enough for the French Fry Fast Pack or Onion Ring Fast Pack order. Ordering

I have a shared email address with my spouse, how do I add both of us to the birthday club?

I have a shared email address with my spouse, how do I add both of us to the birthday club? You will need to set up your spouse as the "child" to receive both birthday emails. You can do this by going to your "Settings", navigate to the Birthday Club section and add up to 3 "

My birthday is incorrect in my account

My birthday is incorrect in my account Please visit Log In | Portillo's to update your Birthday.

I just joined the Birthday Club, when will I get my birthday cake offer?

I just joined the Birthday Club, when will I get my birthday cake offer? Thank you for joining Portillo’s Perks Program. To receive your first birthday offer, you will need to join at least seven (7) days prior to your birthday. Your gift will be in your wallet. The birthday offer expires 7 da

Where can I find my birthday cake offer in the app?

Where can I find my birthday cake offer in the app? Simply scan your Perks card or badge achievement offer at the register, kiosk, or drive thru. Your available rewards will appear for you to select and redeem. If redeeming online, make sure you are logged in and your available rewards will appear o

How can I track when my food is supposed to arrive?

How can I track when my food is supposed to arrive? If you have the Portillo's app you can track your order through it, you also would have received a text with a link to tracking. Delivery

Will I get a call when my food arrives?

Will I get a call when my food arrives? You will get a text message when your food is being delivered and one when the driver is approaching the drop off.  Delivery

Who delivers your food?

Who delivers your food? We do use Door Dash as a delivery partner as well as some locations offer Portillo's delivery drivers for larger orders.  Delivery

Who should I contact if I have a delivery issue?

Who should I contact if I have a delivery issue? If you placed your order directly with Portillo's, please do contact the location you ordered from. If you are unable to receive assistance, please do contact our Guest Services team here: Contact Us . If you have placed your order from a third pa

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