Who do I contact for an online order that was placed with Door Dash, Uber Eats or any other 3rd party delivery service? If you have placed your order outside of our app or website, please do contact the service used for assistance. Ordering
Do I need to create a Portillo's account in order to order online? No, if you are using our app you can select the option to "continue as guest." If you are ordering on our website, you will be able to enter your contact information at the checkout screen. Ordering
Can you label each item for group orders At this time, we are unable to label items individually but look to offer this feature very soon. Ordering
Help, your website has changed. How do I customize a menu item? Yes, we made it more user friendly. To customize an item click "customize" you can either remove standard toppings or build your own! Ordering
How do I update my account? Once you log in click on the bottom of the screen "Update Account Settings". Ordering
Why can't I find a big beef? Click on Italian Beef sandwich and you will see Big Beef as your option. Ordering
I just joined the Birthday Club, when will I get my birthday cake offer? Thank you for joining Portillo’s Perks Program. To receive your first birthday offer, you will need to join at least seven (7) days prior to your birthday. Your gift will be in your wallet. The birthday offer expires 7 da
What is a Jumbo Cheese Sauce? Our famous cheese sauce served family-style. Enough for the French Fry Fast Pack or Onion Ring Fast Pack order. Ordering
I want to delete my account To deactivate your account Contact Us.
I have a shared email address with my spouse, how do I add both of us to the birthday club? You will need to set up your spouse as the "child" to receive both birthday emails. You can do this by going to your "Settings", navigate to the Birthday Club section and add up to 3 "
My birthday is incorrect in my account Please visit Log In | Portillo's to update your Birthday.
I don't see my birthday cake offer. This can be found in the Perks wallet or the inbox section of the app. However, if you are still not seeing this reward and your birthday is correct in your account, please Contact Us .