FAQ's
Private Parties- What do I need to reserve the date, time and space for my event?
- Is there a room charge?
- Can I order off the menu for my banquet?
- Is there a different rate for children?
- How far in advance must the banquet menu be selected?
- How far in advance does the guarantee guest count need to be confirmed?
- Are there time restrictions for banquet rooms?
- Can a cake be brought in?
- Can outside entertainment such as clowns, musicians, etc, be brought in for my event?
- What forms of payment do you accept?
- May I bring any personal decorations into the Banquet Room?
 | |
 | What do I need to reserve the date, time and space for my event? |
 | A signed contract and deposit are required to reserve the date, time and space for any banquet. |
| Back to Top | |
| |
| Is there a room charge? |
| At Key Wester and Luigi’s House: There is no charge for the room when the Banquet Menu Packages are used. A Room Charge will apply if: 1.) The guest count is below 20 people, 2.) There is extensive set up or breakdown, 3.) Use of the room exceeds the contracted time of 4 hours, or, 4.) The event is of a customized nature. *An Event Planner will be able to better inform you if a room charge applies to your event.
At select Portillo's locations: There is no charge for the room when the Banquet Menu is used. A Room Charge will apply if: 1.) The guests order off of the menu, 2.) The guest count is below the required minimum number of guests, 3.) There is extensive set up or breakdown, or, 4.) Use of the room exceeds the contracted time of 4 hours. *An Event Planner will be able to better inform you if a room charge applies to your event. |
| Back to Top | |
| |
| Can I order off the menu for my banquet? |
| At Key Wester and Luigi’s House: Our banquet menus are designed to give your event the best options to serve large groups. An Event Planner will assist you in selecting a menu. Prior approval is required for banquets that want to order off the menu. *Please ask an Event Planner for more details.
At select Portillo's locations: You may order off the menu but a room charge will be applied. |
| Back to Top | |
| |
| Is there a different rate for children? |
| Yes, there are special options and pricing for children ages 3-12. There is no charge for children under the age of 3. *Please inquire for further details. |
| Back to Top | |
| |
| How far in advance must the banquet menu be selected? |
| At Key Wester and Luigi’s House: Menu selections can be given anytime after the event is booked. However, final menu decisions are due 10 days before the date of the event in order to ensure sufficient products for your banquet.
At select Portillo’s locations: Menu selections can be given anytime after the event is booked. However, final menu decisions are due 5 days before the date of the event in order to ensure sufficient products for your banquet. |
| Back to Top | |
| |
| How far in advance does the guarantee guest count need to be confirmed? |
| The guarantee guest count is due 5 days prior to the date of the event. The guarantee is the number you will be charged for the day of the event, so be as accurate as possible. If you are not sure about a couple of guests (because they have not RSVP’d), give the number that you know will definitely be there. Our staff can set up the room for 5-7 extra settings, just in case they show up. Your final bill will include the guaranteed number and any additional guests that attended the event. |
| Back to Top | |
| |
| Are there time restrictions for banquet rooms? |
| Each banquet event is 4 hours in duration. Please be aware that some restaurants may have restrictions on the availability of the party room, due to peak service times or holidays. Ask an Event Planner for further details. |
| Back to Top | |
| |
| Can a cake be brought in? |
| Yes, but prior approval is required. There is no cake cutting fee applied. |
| Back to Top | |
| |
| Can outside entertainment such as clowns, musicians, etc, be brought in for my event? |
| Yes, we welcome any enhancement to our special events, however, due to various licensing regulations, prior approval is needed. *Please note that some entertainment will be approved on a discretionary basis. |
| Back to Top | |
| |
| What forms of payment do you accept? |
| At Key Wester and Luigi’s House: Deposits and final payments are accepted in the form of cash, MasterCard, Visa, American Express, Discover Network cards or Diner’s Club.
At select Portillo's locations: Deposits and final payments are accepted in the form of cash, American Express, MasterCard , Visa and Discover Network cards. |
| Back to Top | |
| |
| May I bring any personal decorations into the Banquet Room? |
| Yes, additional decorations, such as centerpieces, banners, balloons, etc, are welcome with prior approval. Please be aware that we do not allow the use of staples, tacks, push pins, scotch tape or glue as adhesives. Masking tape and mounting adhesive putty are allowed. The host or hostess is responsible for the complete set up and removal of all decorations brought in. |
| Back to Top | |
