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Can I add a message to my order?

Can I add a message to my order? Yes! When in check out you can add a message.  Gift Cards

What payment options do you accept?

What payment options do you accept? The payment options are MasterCard, Visa, American Express and Discover cards. Gift Cards

Can you receive money back from a Gift Card?

Can you receive money back from a Gift Card? No, there is no cash back on gift cards Gift Cards

Can you order everything off the menu online?

Can you order everything off the menu online? You can view the full online ordering menu by clicking  here .

Are you able to add money to a Gift Card?

Are you able to add money to a Gift Card? No, cards are not reloadable, you would need to purchase another one.  Gift Cards

When is my restaurant getting online ordering and delivery?

When is my restaurant getting online ordering and delivery? We currently offer online ordering at all of our restaurants. Delivery service is available at every restaurant via online ordering except Rockford, IL Normal, IL and Merrillville, IN. We expect to accept delivery orders at all of our resta

Can you order catering online?

Can you order catering online? No, you cannot order Portillo’s Home Kitchen catering trays, but you can place large orders, including Fast Packs. 

Can I use coupons, gift cards, or birthday club voucher in my online order?

Can I use coupons, gift cards, or birthday club voucher in my online order? Gift cards can be used. Coupons, mailers and vouchers are not yet valid through online ordering.

I can’t place an online order. Why not?

I can’t place an online order. Why not? There are many reasons, but common ones include: Did you enter your billing address properly? Did you enter your credit card number properly? Did you enter your credit card expiration date properly?

Where can I go to place a delivery order?

Where can I go to place a delivery order? You can place your delivery order online here or download the Portillo's app through iTunes or Google Play. 

The app/website says there are no delivery drivers in my area. Help!

The app/website says there are no delivery drivers in my area. Help! Either you are outside of our delivery zone, or we currently have an overwhelming demand for Portillo’s delivery in your area. Please check back soon or place your order for a future date and time.

If I have an issue with my order, who do I contact?

If I have an issue with my order, who do I contact? We hope to provide the most accurate and efficient service as possible, but in the event you are unsatisfied, have a question, or would like to provide general feedback, please visit this page: https://portillosfeedback.smg.com/. 

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