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How far in advance does the guarantee guest count need to be confirmed?

How far in advance does the guarantee guest count need to be confirmed? The guarantee guest count is due 7 days prior to the date of the event. The guarantee is the number you will be charged for the day of the event, so be as accurate as possible. If you are not sure about a couple of guests (becau

Can outside entertainment such as clowns, musicians, etc, be brought in for my event?

Can outside entertainment such as clowns, musicians, etc, be brought in for my event? Yes, we welcome any enhancement to our special events, however, due to various licensing regulations, prior approval is needed. *Please note that some entertainment will be approved on a discretionary basis.

What forms of payment do you accept?

What forms of payment do you accept? At select Portillo's locations: Deposits and final payments are accepted in the form of cash, American Express, MasterCard , Visa and Discover Network cards.

May I bring any personal decorations into the Banquet Room?

May I bring any personal decorations into the Banquet Room? Yes, additional decorations, such as centerpieces, banners, balloons, etc, are welcome with prior approval. Please be aware that we do not allow the use of staples, tacks, push pins, scotch tape or glue as adhesives. Masking tape and mounti

Does Portillo's franchise?

Does Portillo's franchise? No, we do not franchise.

How do our Fundraisers work?

How do our Fundraisers work? Portillo's will donate 20% of the sales that your organization earns! The amount will be donated when someone comes in with your flyer (smart phone counts, too) or mentions your organization at checkout. Feel free to dine in, carry out, or go through the drive thru.

Can I place an online order for my fundraiser?

Can I place an online order for my fundraiser? Yes, takeout and catering orders placed for PICKUP only on the designated fundraiser date, at Portillos.com and on the Portillo's app can be added to fundraisers. You MUST enter the unique location code provided on your fundraiser flyer in the "

Does Portillo's accept donation requests?

Does Portillo's accept donation requests? Donation requests can be made by visiting  https://www.portillos.com/good/ . Fundraisers and Donations

What are your restaurant's hours of operation?

What are your restaurant's hours of operation? Please contact the specific location by phone to get their hours, as they vary by restaurant.

Do you have any locations outside of the Chicago area?

Do you have any locations outside of the Chicago area? Yes.  We have several restaurants outside of the Chicagoland area.   View our locations .

Where can a Gift Card be used?

Where can a Gift Card be used? Portillo's gift cards can be used at all of our locations as well as online for catering, nationwide shipping, merchandise, and apparel. Gift cards can not be used to purchase more gift cards. Gift Cards

I would like to send my company's advertising/marketing proposal to Portillo's for consideration. Where do I direct it?

I would like to send my company's advertising/marketing proposal to Portillo's for consideration. Where do I direct it? Please forward your company information to our Corporate Office, 2001 Spring Rd., Oak Brook, IL. 60523.  We will review your information and contact you if necessary.  If

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