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My package was missing an item.

My package was missing an item. We apologize that your order was missing an item. Please Contact Us  with the details and order number.  Shipping

My gravy is leaking.

My gravy is leaking. It is normal for a small amount of gravy to leak during shipping. If the container is completely broken or has leaked outside of the box, please Contact Us , we may ask you to send photos for training purposes.  Shipping

Can I ship to a P.O. Box or APO/FPO address?

Can I ship to a P.O. Box or APO/FPO address? We use FedEx to ship our products and are not able to ship to an APO/FPO address or to a PO Box. Shipping

What happens during severe weather or snow?

What happens during severe weather or snow? In the event of severe weather or snow advisory your order may be delivered on the next available delivery day. Shipping dates may be delayed due to circumstances outside of our control such as strike, natural disaster, or other severe weather. 

Why don’t you ship with dry ice?

Why don’t you ship with dry ice? We have found that the freezer packs do a nice job keeping the product fresh and won't freeze our fresh produce like dry ice would.  Shipping

Are you able to ship a combination package of Italian beef and hot dogs?

Are you able to ship a combination package of Italian beef and hot dogs? We are unable to modify or customize our packages at this time and do apologize for any inconvenience. The packages we do offer are available on our website.  Shipping

When ordering a standard box, may items be substituted?

When ordering a standard box, may items be substituted? We do apologize but we are unable to modify or provide substitutions for any items in our packages.  Shipping

What do I need to reserve the date, time and space for my event?

What do I need to reserve the date, time and space for my event? A signed contract and deposit are required to reserve the date, time and space for any banquet.

Is there a room charge?

Is there a room charge? At select Portillo's locations: There is no charge for the room when the Banquet Menu is used. A Room Charge will apply if: The guests order off of the menu, the guest count is below the required minimum number of guests, there is extensive set up or breakdown, or, use of

Can I order off the menu for my banquet?

Can I order off the menu for my banquet? At select Portillo's locations: You may order off the menu but a room charge will be applied.

Is there a different rate for children?

Is there a different rate for children? Yes, there are special options and pricing for children ages 2-11. There is no charge for children under the age of 2. *Please inquire for further details.

How far in advance must the banquet menu be selected?

How far in advance must the banquet menu be selected? At select Portillo’s locations: Menu selections can be given anytime after the event is booked. However, final menu decisions are due 7 days before the date of the event in order to ensure sufficient products for your banquet.

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