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I just joined the Birthday Club, when will I get my birthday cake offer?

I just joined the Birthday Club, when will I get my birthday cake offer? Thank you for joining Portillo’s Perks Program. To receive your first birthday offer, you will need to join at least seven (7) days prior to your birthday. Your gift will be in your wallet. The birthday offer expires 7 da

I have a shared email address with my spouse, how do I add both of us to the birthday club?

I have a shared email address with my spouse, how do I add both of us to the birthday club? You will need to set up your spouse as the "child" to receive both birthday emails. You can do this by going to your "Settings", navigate to the Birthday Club section and add up to 3 "

My birthday is incorrect in my account

My birthday is incorrect in my account Please visit Log In | Portillo's to update your Birthday.

I want to delete my account

I want to delete my account To deactivate your account Contact Us.  

Where can I find my birthday cake offer in the app?

Where can I find my birthday cake offer in the app? Simply scan your Perks card or badge achievement offer at the register, kiosk, or drive thru. Your available rewards will appear for you to select and redeem. If redeeming online, make sure you are logged in and your available rewards will appear o

I don't see my birthday cake offer.

I don't see my birthday cake offer. This can be found in the Perks wallet or the inbox section of the app. However, if you are still not seeing this reward and your birthday is correct in your account, please Contact Us .  

Will I get a call when my food arrives?

Will I get a call when my food arrives? You will get a text message when your food is being delivered and one when the driver is approaching the drop off.  Delivery

How can I track when my food is supposed to arrive?

How can I track when my food is supposed to arrive? If you have the Portillo's app you can track your order through it, you also would have received a text with a link to tracking. Delivery

Do you have a minimum order total for delivery?

Do you have a minimum order total for delivery? For delivery, there is a $15 order minimum.  Delivery

Who should I contact if I have a delivery issue?

Who should I contact if I have a delivery issue? If you placed your order directly with Portillo's, please do contact the location you ordered from. If you are unable to receive assistance, please do contact our Guest Services team here: Contact Us . If you have placed your order from a third pa

Who delivers your food?

Who delivers your food? We do use Door Dash as a delivery partner as well as some locations offer Portillo's delivery drivers for larger orders.  Delivery

What is your delivery zone?

What is your delivery zone? The delivery range varies by location. To see if we deliver to your specific location, check out our app or click  here  to enter your address.  Delivery

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