I've been eating at Portillo's since the early '70s. I've been having it shipped since I left Chicagoland. Portillo's made a mistake when they decided to ship the gravy for beef sandwiches in pouches instead of the more robust plastic containers with lids. Nearly every time I've ordered my beloved beefs, these pouches leak. This time the contents of the box were coated and the gravy leaked all the way out, staining the cardboard shipping box. Last time half of my rolls were ruined. The only thing saving the whole order is that most of the gravy is still frozen when it arrives.
I LOVE the food. I've probably ordered it 1-2 times a year for the last 10 years. But I'm glad that they're building a Portillo's near me this year and I will no longer have to get my food by mail order. I have no other complaints about the packaging itself; food always arrives in good condition, almost fully frozen even here in Texas. It's just the gravy pouches. Go back to the better gravy buckets!
Rachel E., Shipped to New Braunfels, TX