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How will I know that my order has been received?

How will I know that my order has been received? If you have not been contacted via e-mail by the Portillo's E-Store within 24 hours of placing your order online, please check your spam. If you don't see the email confirmation after checking your spam, please Contact Us . In order for us to

My box was delivered a day late.

My box was delivered a day late. We apologize that your order was delivered late, please reach out to our shipping department if you need help. 866- Yum-Beef  Shipping

My package is damaged.

My package is damaged. We apologize that your box arrived damaged. Please send photos of damages and order number to C ontact Us . In some cases, FedEx will need you to reship the product back, so please do not dispose of any of the product until contacted for next steps. Shipping

Can I ship a food package to an apartment?

Can I ship a food package to an apartment? We suggest you notify the receiver that a package will be arriving and may need to be signed for.   Shipping

My package was missing an item.

My package was missing an item. We apologize that your order was missing an item. Please Contact Us  with the details and order number.  Shipping

I got the wrong package of food.

I got the wrong package of food. We apologize. Please Contact Us  with your order number and what you received. Shipping

What happens during severe weather or snow?

What happens during severe weather or snow? In the event of severe weather or snow advisory your order may be delivered on the next available delivery day. Shipping dates may be delayed due to circumstances outside of our control such as strike, natural disaster, or other severe weather. 

Can I ship to a P.O. Box or APO/FPO address?

Can I ship to a P.O. Box or APO/FPO address? We use FedEx to ship our products and are not able to ship to an APO/FPO address or to a PO Box. Shipping

My gravy is leaking.

My gravy is leaking. It is normal for a small amount of gravy to leak during shipping. If the container is completely broken or has leaked outside of the box, please Contact Us , we may ask you to send photos for training purposes.  Shipping

Does the food stay frozen?

Does the food stay frozen? The meat and gravy is shipped frozen, and other items are refrigerator cold. All packages are meant to arrive refrigerator cold. If you would like to have the meat and gravy arrive frozen we do offer overnight options. Shipping

Should I freeze my product?

Should I freeze my product? For best quality, we don't recommend refreezing the product if it arrived over 32 degrees. If the product arrived still frozen you can keep it frozen for 3 months.  Shipping

Are you able to ship a combination package of Italian beef and hot dogs?

Are you able to ship a combination package of Italian beef and hot dogs? We are unable to modify or customize our packages at this time and do apologize for any inconvenience. The packages we do offer are available on our website.  Shipping

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