When did you start working for Portillo’s, what location, and what role?
I began working for Portillo’s on June 3rd, 2013 at #3 Elmhurst. I was hired for Front Push (Guest Services).
Currently, what position do you hold?
I am a manager at our Forest Park, IL location.
Can you describe the promotion process and your personal career progression at Portillo’s?
I started at Portillo’s when I was 17 years old. I knew right away this was something that could not only support my family but could become a promising career! Throughout my time of being an employee, I learned every station in the store in a little less than six months. I continued to work the closing shift throughout the school years. Upon turning 18, I was promoted to being a Crew Chief. Three months after being promoted, I was presented with the opportunity to assist with the Homewood, IL new store opening. From there, I joined our New Restaurant Opening Team and traveled with the team for two years. When I turned 21, I was promoted to a manager and put into the MIT (Manager in Training) course. I have now been a manager for roughly a year. Moving through the ladder of Portillo’s is relatively easy as long as you have drive, passion, and confidence in yourself!
What valuable skills, training, and development have you learned during your time at Portillo’s?
Throughout the past five years I have learned how important all initial training is, that there is a difference between being a leader and a boss, understanding the meaning of the phrase “the only person that is holding you back is yourself,” and how to truly mature and be a positive example for others.
What makes Portillo’s culture and training so special?
Our goal at Portillo’s is to truly make every guest feel the “Portillo’s Experience” from the moment they walk in the door. Our training is so special because it is a detailed process that allows not only other employees, but also managers to work one on one with new employees and MITs to make sure new team members feel comfortable and confident.
Where do you see yourself in 5 years and how will Portillo’s help you get there?
In the next 5 years with Portillo’s, I plan to achieve my goal of being promoted to AGM and GM and then join our Training Department. I know Portillo’s will help me reach this goal by continuing to put me in situations where I can grow as an individual and a become a better manager.
What’s one piece of advice you have for new Portillo’s employees?
One piece of advice I continue to tell new employees is to not be discouraged during their first two weeks. There is a lot to learn, and sometimes it may feel overwhelming but stick it out because it will all be worth it!
What’s your go-to Portillo's order?
Jumbo hot dog with cheese fries.