Meet Tom: From Cashier to Portillo's Market Manager | Portillo's

Meet Tom: From Cashier to Portillo's Market Manager Blog Title

Portillo’s is a growing brand, and it’s important to us that our team members grow with us. That means we arm them with the skills and knowledge to foster their growth and have practices in place to help them develop in their careers. Please take a moment to read about Tom’s growth and what he’s learned along the way as he progressed from working as a cashier to a market manager!


How long have you been with Portillo’s and what made you come to work for us?

I have been with Portillo’s on and off for 25 years.  I started when Batavia opened back in 1999. I was curious to see what it was all about, and it did not disappoint. I have worked 2 jobs for about 15 + years but always loved the energy that Portillo’s brought.


What do you love about Portillo’s?

The rush of breaking through barriers of greatness through speed, service, and fun!!! I also love how we support each other through family and energy!!!


What was your first position here and what position did you get promoted to?

I started as a cashier and went up from there. Next, I was a training lead (back then they were called instructors), then crew chief, then restaurant manager. I joined the NRO team when the 1st Florida store opened in Brandon. From there I opened 7 stores and progressed to AGM. I was an assistant general manager for 3 months and then I got offered a general manager position. Now I am a market manager and couldn’t be happier!


What do you love about your position?

I love the development of the team around me. I have had the pleasure of seeing most of them start from the bottom up.


What advice would you give to someone at Portillo’s looking to move up?

Never stop evolving (do not confuse that with changing)!! Being great will get you there but it will not keep you there!!!!


Where do you see yourself growing in this company?

The sky is the limit!!!!  But, for now I am happy where I am.  There is a lot I can learn from my current role, and I am excited to break through the barriers within it.  


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